{"id":17,"date":"2025-10-30T18:54:07","date_gmt":"2025-10-30T18:54:07","guid":{"rendered":"https:\/\/www.biogranel.com\/?page_id=17"},"modified":"2025-10-30T19:58:29","modified_gmt":"2025-10-30T19:58:29","slug":"termos-e-condicoes","status":"publish","type":"page","link":"https:\/\/www.biogranel.com\/en\/termos-e-condicoes\/","title":{"rendered":"Termos e Condi\u00e7\u00f5es"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"17\" class=\"elementor elementor-17\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5a66c1 e-flex e-con-boxed e-con e-parent\" data-id=\"c5a66c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e0dc9eb e-con-full e-flex e-con e-child\" data-id=\"e0dc9eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-addcf31 e-con-full e-flex e-con e-child\" data-id=\"addcf31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dab6a52 e-con-full e-flex e-con e-child\" data-id=\"dab6a52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2892b6 elementor-widget elementor-widget-heading\" data-id=\"c2892b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Termos e Condi\u00e7\u00f5es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9811550 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"9811550\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-319bf36 e-flex e-con-boxed e-con e-parent\" data-id=\"319bf36\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1429a11 e-con-full e-flex e-con e-child\" data-id=\"1429a11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ebb01f elementor-widget elementor-widget-text-editor\" data-id=\"4ebb01f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A presente pol\u00edtica define os termos e condi\u00e7\u00f5es aplic\u00e1veis a devolu\u00e7\u00f5es, trocas e reembolsos de compras efetuadas na nossa loja online.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c85434 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3c85434\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f9442f elementor-widget elementor-widget-heading\" data-id=\"8f9442f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Prazo para devolu\u00e7\u00f5es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5900bfb elementor-widget elementor-widget-text-editor\" data-id=\"5900bfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>O consumidor disp\u00f5e de um prazo de <strong data-start=\"716\" data-end=\"727\">30 dias<\/strong> a contar da data de rece\u00e7\u00e3o da encomenda para solicitar a devolu\u00e7\u00e3o ou troca de um artigo, nos termos do Decreto-Lei n.\u00ba 24\/2014, relativo aos contratos celebrados \u00e0 dist\u00e2ncia.<br data-start=\"904\" data-end=\"907\" \/>Ap\u00f3s este prazo, n\u00e3o poderemos aceitar devolu\u00e7\u00f5es nem efetuar reembolsos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7b61be elementor-widget elementor-widget-heading\" data-id=\"b7b61be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Condi\u00e7\u00f5es de devolu\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9829899 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9829899\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5665b38 elementor-widget elementor-widget-text-editor\" data-id=\"5665b38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1018\" data-end=\"1066\">Para que a devolu\u00e7\u00e3o seja aceite, o artigo deve:<\/p><ul data-start=\"1067\" data-end=\"1293\"><li data-start=\"1067\" data-end=\"1127\"><p data-start=\"1069\" data-end=\"1127\">Estar <strong data-start=\"1075\" data-end=\"1124\">intacto, sem sinais de abertura ou utiliza\u00e7\u00e3o<\/strong>;<\/p><\/li><li data-start=\"1128\" data-end=\"1188\"><p data-start=\"1130\" data-end=\"1188\">Manter-se <strong data-start=\"1140\" data-end=\"1165\">na embalagem original<\/strong>, devidamente selada;<\/p><\/li><li data-start=\"1189\" data-end=\"1293\"><p data-start=\"1191\" data-end=\"1293\">Conservar-se em <strong data-start=\"1207\" data-end=\"1242\">boas condi\u00e7\u00f5es de armazenamento<\/strong>, sem exposi\u00e7\u00e3o a humidade, calor ou luz excessiva.<\/p><\/li><\/ul><p data-start=\"1295\" data-end=\"1418\">N\u00e3o ser\u00e3o aceites devolu\u00e7\u00f5es de produtos que tenham sido abertos, manipulados ou armazenados incorretamente ap\u00f3s a entrega.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc5c21f elementor-widget elementor-widget-heading\" data-id=\"fc5c21f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Produtos que n\u00e3o podem ser devolvidos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-736a015 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"736a015\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de049cd elementor-widget elementor-widget-text-editor\" data-id=\"de049cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1471\" data-end=\"1571\">Por raz\u00f5es de seguran\u00e7a alimentar e higiene, <strong data-start=\"1516\" data-end=\"1547\">n\u00e3o \u00e9 permitida a devolu\u00e7\u00e3o<\/strong> dos seguintes produtos:<\/p><ul data-start=\"1572\" data-end=\"1948\"><li data-start=\"1572\" data-end=\"1679\"><p data-start=\"1574\" data-end=\"1679\">Frutos secos, frutas desidratadas, sementes ou misturas cuja embalagem tenha sido aberta ou danificada;<\/p><\/li><li data-start=\"1680\" data-end=\"1765\"><p data-start=\"1682\" data-end=\"1765\">Produtos a granel ou personalizados (ex.: misturas feitas por pedido do cliente);<\/p><\/li><li data-start=\"1766\" data-end=\"1848\"><p data-start=\"1768\" data-end=\"1848\">Artigos com prazo de validade reduzido ou pr\u00f3ximos do fim do prazo de consumo;<\/p><\/li><li data-start=\"1896\" data-end=\"1948\"><p data-start=\"1898\" data-end=\"1948\">Cart\u00f5es-presente (gift cards) e produtos digitais.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f82ca1 elementor-widget elementor-widget-heading\" data-id=\"4f82ca1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Comprovativo de compra<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0aa06e0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0aa06e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7cb1e5 elementor-widget elementor-widget-text-editor\" data-id=\"a7cb1e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1986\" data-end=\"2111\">Para efetuar qualquer devolu\u00e7\u00e3o \u00e9 obrigat\u00f3ria a apresenta\u00e7\u00e3o do <strong data-start=\"2050\" data-end=\"2076\">comprovativo de compra<\/strong> (fatura ou n\u00famero de encomenda).<\/p><p data-start=\"2113\" data-end=\"2262\"><strong data-start=\"2113\" data-end=\"2122\">Nota:<\/strong> N\u00e3o envie os artigos diretamente para o fabricante \u2014 todas as devolu\u00e7\u00f5es devem ser processadas atrav\u00e9s da nossa equipa de apoio ao cliente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f22f74 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5f22f74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-add163b elementor-widget elementor-widget-heading\" data-id=\"add163b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Reembolsos parciais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd3a12e elementor-widget elementor-widget-text-editor\" data-id=\"dd3a12e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2297\" data-end=\"2394\">Em determinadas situa\u00e7\u00f5es, poder\u00e1 ser concedido apenas um reembolso parcial, nomeadamente quando:<\/p><ul data-start=\"2395\" data-end=\"2532\"><li data-start=\"2395\" data-end=\"2449\"><p data-start=\"2397\" data-end=\"2449\">O artigo n\u00e3o se encontra na sua condi\u00e7\u00e3o original;<\/p><\/li><li data-start=\"2450\" data-end=\"2482\"><p data-start=\"2452\" data-end=\"2482\">A embalagem apresenta danos;<\/p><\/li><li data-start=\"2483\" data-end=\"2532\"><p data-start=\"2485\" data-end=\"2532\">A devolu\u00e7\u00e3o \u00e9 efetuada ap\u00f3s o prazo de 30 dias.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-893e258 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"893e258\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2ac73c elementor-widget elementor-widget-heading\" data-id=\"a2ac73c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Processo de reembolso<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da54107 elementor-widget elementor-widget-text-editor\" data-id=\"da54107\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2569\" data-end=\"2698\">Ap\u00f3s rece\u00e7\u00e3o e verifica\u00e7\u00e3o dos artigos devolvidos, o cliente ser\u00e1 notificado por e-mail sobre a aceita\u00e7\u00e3o ou recusa do reembolso.<\/p><p data-start=\"2700\" data-end=\"2839\">Se aprovado, o reembolso ser\u00e1 processado e o valor creditado no mesmo m\u00e9todo de pagamento utilizado na compra, dentro de um prazo razo\u00e1vel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbb6334 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"cbb6334\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-097adec elementor-widget elementor-widget-heading\" data-id=\"097adec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Reembolsos atrasados<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77e2db5 elementor-widget elementor-widget-text-editor\" data-id=\"77e2db5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2875\" data-end=\"2912\">Se ainda n\u00e3o recebeu o seu reembolso:<\/p><ol data-start=\"2913\" data-end=\"3194\"><li data-start=\"2913\" data-end=\"2959\"><p data-start=\"2916\" data-end=\"2959\">Verifique novamente a sua conta banc\u00e1ria;<\/p><\/li><li data-start=\"2960\" data-end=\"3096\"><p data-start=\"2963\" data-end=\"3096\">Contacte a entidade emissora do cart\u00e3o de cr\u00e9dito ou o seu banco \u2014 os reembolsos podem demorar alguns dias \u00fateis a ser processados;<\/p><\/li><li data-start=\"3097\" data-end=\"3194\"><p data-start=\"3100\" data-end=\"3194\">Caso o valor ainda n\u00e3o tenha sido creditado, contacte-nos atrav\u00e9s de <a href=\"mailto:geral@biogranel.com\">geral@biogranel.com<\/a>.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0fb4d8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a0fb4d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-814035f elementor-widget elementor-widget-heading\" data-id=\"814035f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Artigos em promo\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdb18a3 elementor-widget elementor-widget-text-editor\" data-id=\"fdb18a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Os <strong data-start=\"3232\" data-end=\"3278\">artigos vendidos em promo\u00e7\u00e3o ou liquida\u00e7\u00e3o<\/strong> n\u00e3o s\u00e3o pass\u00edveis de reembolso, exceto em casos de defeito ou erro de expedi\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05c2568 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"05c2568\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99a1445 elementor-widget elementor-widget-heading\" data-id=\"99a1445\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. Trocas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1510e34 elementor-widget elementor-widget-text-editor\" data-id=\"1510e34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Apenas substitu\u00edmos produtos que apresentem <strong data-start=\"3425\" data-end=\"3464\">defeito de fabrico ou erro de envio<\/strong> (por exemplo, produto incorreto ou embalagem danificada \u00e0 chegada).<br data-start=\"3532\" data-end=\"3535\" \/>Nestes casos, deve contactar-nos por e-mail em <a href=\"mailto:geral@biogranel.com\">geral@biogranel.com<\/a>, anexando fotografias do artigo e da embalagem, para avalia\u00e7\u00e3o e instru\u00e7\u00f5es de devolu\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87c657a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"87c657a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf7e7fc elementor-widget elementor-widget-heading\" data-id=\"bf7e7fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">10. Envio das devolu\u00e7\u00f5es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f75caa7 elementor-widget elementor-widget-text-editor\" data-id=\"f75caa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3733\" data-end=\"3847\">Para devolver um artigo (ap\u00f3s confirma\u00e7\u00e3o da nossa equipa), envie-o para:<br data-start=\"3806\" data-end=\"3809\" \/><strong data-start=\"3812\" data-end=\"3847\">{morada f\u00edsica da loja\/armaz\u00e9m}<\/strong><\/p><p data-start=\"3849\" data-end=\"4025\">Os custos de envio associados \u00e0 devolu\u00e7\u00e3o s\u00e3o, por regra, da responsabilidade do cliente, exceto quando a devolu\u00e7\u00e3o resulte de erro nosso ou de defeito comprovado do produto.<\/p><p data-start=\"4027\" data-end=\"4174\">Recomenda-se o uso de um <strong data-start=\"4052\" data-end=\"4115\">servi\u00e7o de transporte com n\u00famero de rastreamento (tracking)<\/strong>.<br data-start=\"4116\" data-end=\"4119\" \/>N\u00e3o nos responsabilizamos por devolu\u00e7\u00f5es n\u00e3o recebidas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19dc397 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"19dc397\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd7681e elementor-widget elementor-widget-heading\" data-id=\"cd7681e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">11. Apoio ao cliente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6014193 elementor-widget elementor-widget-text-editor\" data-id=\"6014193\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"4207\" data-end=\"4333\">Para qualquer quest\u00e3o relacionada com devolu\u00e7\u00f5es, trocas ou reembolsos, contacte-nos atrav\u00e9s de: <a href=\"mailto:geral@biogranel.com\">geral@biogranel.com<\/a><strong data-start=\"4309\" data-end=\"4333\">.<\/strong><\/p><p data-start=\"4335\" data-end=\"4431\">Teremos todo o gosto em ajud\u00e1-lo(a) a resolver a situa\u00e7\u00e3o da forma mais r\u00e1pida e justa poss\u00edvel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdb69f0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bdb69f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19ef1ee elementor-widget elementor-widget-heading\" data-id=\"19ef1ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">12. Informa\u00e7\u00e3o adicional<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0054595 elementor-widget elementor-widget-text-editor\" data-id=\"0054595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"4335\" data-end=\"4431\">Os nossos produtos s\u00e3o <strong data-start=\"4491\" data-end=\"4550\">naturais e sujeitos a varia\u00e7\u00f5es de cor, textura e sabor<\/strong> pr\u00f3prias da mat\u00e9ria-prima.<br data-start=\"4577\" data-end=\"4580\" \/>Estas varia\u00e7\u00f5es s\u00e3o normais e <strong data-start=\"4610\" data-end=\"4647\">n\u00e3o constituem defeito de produto<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Termos e Condi\u00e7\u00f5es A presente pol\u00edtica define os termos e condi\u00e7\u00f5es aplic\u00e1veis a devolu\u00e7\u00f5es, trocas e reembolsos de compras efetuadas na nossa loja online. 1. Prazo para devolu\u00e7\u00f5es O consumidor disp\u00f5e de um prazo de 30 dias a contar da data de rece\u00e7\u00e3o da encomenda para solicitar a devolu\u00e7\u00e3o ou troca de um artigo, nos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Termos e Condi\u00e7\u00f5es A presente pol\u00edtica define os termos e condi\u00e7\u00f5es aplic\u00e1veis a devolu\u00e7\u00f5es, trocas e reembolsos de compras efetuadas na nossa loja online. 1. Prazo para devolu\u00e7\u00f5es O consumidor disp\u00f5e de um prazo de 30 dias a contar da data de rece\u00e7\u00e3o da encomenda para solicitar a devolu\u00e7\u00e3o ou troca de um artigo, nos\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.biogranel.com\/en\/termos-e-condicoes\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_GB\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Biogranel - Naturalmente Saud\u00e1vel\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Termos e Condi\u00e7\u00f5es - Biogranel\" \/>\n\t\t<meta property=\"og:description\" content=\"Termos e Condi\u00e7\u00f5es A presente pol\u00edtica define os termos e condi\u00e7\u00f5es aplic\u00e1veis a devolu\u00e7\u00f5es, trocas e reembolsos de compras efetuadas na nossa loja online. 1. 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